client agreement

Courageous Living, LLC / Your Courageous :: Coaching Agreement
I’m excited that we’re going to begin coaching together! Please make note of the following policies and refer back to this page/document as needed. The Agreement being entered into is between yourself and Courageous Living, LLC and its agents/representatives, with me (Katherine Swoboda Rado) as the principal representative that you’ll be working with.

Please be sure to read this thoroughly, and then follow the instructions at the bottom of the page to confirm.
Upon verification that you have read and understood the following, I’ll be sending a PDF copy of this document to you.

Client-Coach Integrity: By entering into a coaching relationship, we’re agreeing to hold ourselves to a high level of integrity and accountability.

  • Understand that we live in a culture that often tries to “wiggle out” of being in integrity or fully accountable. Because of this, people who ask others to act with integrity and be fully accountable are often portrayed as being “unfair,” as if “fairness” involves doing whatever would make someone else happy, rather than maintaining a commitment to an agreement.
  • I ask you to please hold me, as your coach, to a high level of integrity and accountability, and I would like to promise you my commitment to that as well.
  • Integrity and accountability are not something we are “held to,” they are something we “rise to.” No one can “pull” us along. We do the work ourselves. Thus, my clients do the work themselves.
  • Look for as many places as possible to have fun with this work! Happiness is a choice.


  • The cost per month for coaching is $300 for two 60-minute sessions, which are scheduled by you (the client) during any open time listed on my online calendar, during the month.
  • It’s suggested that you schedule your sessions for every other week, though that’s totally up to you.
  • Open times are listed in my online calendar.
  • Payment for the month is due on the first day of the month, prior to the time of our scheduled session.
  • Payments are made via PayPal; please look for an invoice from me in your inbox (note: sometimes they end up in a spam folder; please email me if you can’t find the invoice anywhere).
  • There are no refunds for sessions; they are non-transferable to others; they must be used within three months of making a payment.
  • Sometimes technology snafus happen; unfortunately, we cannot reschedule or extend the time of sessions in those cases when a client experiences difficulties with Skype or their cell phone. Please be sure to have a backup method of communication.
  • If a client has not paid for a session, that session will not be held. NOTE: The client is still responsible for paying for that session time, since the time was reserved for them.
  • Clients are encouraged to carefully evaluate their finances before beginning coaching, to ensure that payment for sessions will not cause financial hardship.


  • Clients are responsible for planning in time to go to the online calendar each month and scheduling their sessions for the month.
  • Schedule your times earlier, rather than later, to get the greatest number of open session choices.
  • Clients are asked to commit to a minimum of three months of coaching. This is critical for developing the momentum for real change.
  • Clients may schedule more than two sessions per month, if they wish, and I’ll send an additional PayPal invoice for those sessions. Sessions are always $150 for up to 60 minutes.


  • If you’d like to, you’re welcome to add in unlimited email support during the month, for an additional $100. Generally, however, I suggest that if someone feels they’re needing more support, they invest that money in an extra one-on-one session.
  • The occasional check-in email with a question is fine, however, if the email would require a longer or more involved response, it’s best to address those issues during a session, in-person.
  • Please hold on to practices, rather than emailing them to me before a session, unless requested to do so.
  • Understand that of course I cannot absolutely guarantee that correspondence sent or received to me via email (or any other electronic means) would not be intercepted or viewed by a third party.

Calendar Notes:

  • I know that all of my clients will appreciate it if you try to keep the same session times each week, whenever possible. For instance, some of my clients are hiring babysitters or arranging childcare during the hour that we meet, and this is disrupted if someone else takes the session time that they generally try to reserve. It’s helpful if you are able to stick to the same general time each week.

Lateness & Rescheduling:

  • If a client is late to a session, we’ll use the remaining session time available.
  • It’s important that whenever a client needs to reschedule or cancel, I receive a PHONE call (not a text, not an email!) at 510-827-0303. Please leave a voicemail if I don’t pick up! This is critical. Again, please don’t use email or texting to reschedule or cancel a session–phone calls, only.
  • If a client needs to reschedule, I need at least twenty-four hours notice, unless it’s a serious, unavoidable emergency.
  • Serious, unavoidable emergencies include injury and sudden illness, but do not include things like (for example) having a bad week/not feeling like having a session, a babysitter canceling, a work meeting running late, or an invitation to have dinner with a friend who is unexpectedly in town.
  • Clients are responsible for creating backup plans to avoid canceling sessions with less than 24 hours notice.
  • In the above non-emergency examples, please know that I will totally honor and support you in making the best choice for you–do go and have dinner, or skip a session if you wish! I won’t think poorly of you. Just please note that I will still require payment for that session time if it was not rescheduled with at least 24 hours notice; if a payment has already been made, it won’t be transferred to another session.
  • In cases where there is at least 24 hours notice, of course we’ll simply reschedule the session for a time that works better for you. Head to my online calendar to find available times.
  • For your safety, I’m not willing to conduct sessions if you are in a moving car. Please call to let me know if you’re running late, then get to a good place to hold your session, and then call me back and we’ll pick up with the remaining session time.
  • Again, please note that the session cannot be rescheduled, nor the session time extended, if Skype is making it difficult to conduct the session, or if there are problems with your cell phone.


  • I maintain confidentiality for all of my clients, with the following exception(s): if a client shares that they are in the process of, or are planning to, hurt themselves or someone else, I break confidentiality by whatever means I can in order to ensure that no one is harmed.
  • It is also possible that I would need to break confidentiality if required to do so by law.
  • Of course, in this digital age, I can make no guarantees that my cell phone would not be hacked or that my email account would not be hacked. Those are always potential risks, though naturally I do what I can to prevent them from happening (and, of course, I am fallible).
  • Coaching is an unlicensed and unregulated industry. I am not a therapist, and do not diagnose or treat conditions. Coaching is to be used on an “at your own risk” basis and is not recommended as a substitute for therapy.
  • If you have been diagnosed or in treatment for a mental health-related condition in the past, you are advised to continue with that treatment.
  • By entering into a coaching relationship, you understand and acknowledge that you are solely responsible for your own choices, and that no guarantees or outcomes are being promised as a result of coaching. You are encouraged to seek the advice or second opinions of the professionals of your choosing before proceeding with any of the suggestions made during our coaching sessions.

Terms subject to change
These terms are subject to change without notice. When they do change, this page will be updated. Please request a new PDF copy of the updated agreement at regular intervals if you want to keep your copy of this agreement updated. Note that if there is a difference between what is noted here and what is on the Client Agreement PDF, this is unintentional and the most recent update to the Client Agreement Terms & Conditions is what will be used.
TO CONFIRM you acknowledge that you have read and understand all the terms and conditions outlined in this agreement, please COPY/PASTE the following into an email and send it to kate -at- yourcourageouslife -dot- com with the subject line: “COACHING AGREEMENT.”

“I, [ insert your legal name ], have read, understand, and agree to abide by the Terms & Conditions outlined at .”